Introduction

At Glowthread, your privacy matters to us. We are committed to protecting your personal information and ensuring a safe, secure, and transparent shopping experience.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website.

• Personal Information

When placing an order, creating an account, or contacting us, we may collect:

• Full Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address

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• Payment Information

Payments are securely processed through trusted third-party payment providers.

Glowthread does not store or have access to your complete credit or debit card information.
 

• Device & Usage Information

When you browse our website, we may automatically collect information such as:

• IP Address

• Browser Type

• Device Type

• Operating System

• Pages Visited

• Shopping Activity

• Referral Source

• Time Spent on Our Website

This information helps us improve our website and shopping experience.
 

• Cookies & Tracking Technologies

Glowthread uses cookies and similar technologies to:

• Remember your shopping cart

• Save browsing preferences

• Improve website performance

• Analyze visitor activity

• Personalize your shopping experience

You may disable cookies through your browser settings; however, doing so may affect certain website features.
 

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide shipping updates and order confirmations

• Respond to customer service inquiries

• Improve our website and product offerings

• Personalize your shopping experience

• Detect and prevent fraud

• Send promotional emails and newsletters (only if you have opted in)

• Comply with legal and regulatory obligations

3. Sharing Your Information

Glowthread respects your privacy.

We never sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers necessary to operate our business, including:

• Payment processors

• Shipping and delivery partners

• Website hosting providers

• Analytics providers

• Email marketing platforms (when subscribed)

We may also disclose information when required by law or to protect our legal rights.

4. Data Retention

We retain personal information only for as long as necessary to:

• Complete your purchases

• Provide customer support

• Meet legal and tax obligations

• Resolve disputes

• Enforce our agreements

Once information is no longer required, it is securely deleted or anonymized where appropriate.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Request a copy of your stored information

• Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

6. Data Security

Glowthread uses industry-standard security measures to help protect your information, including:

• SSL (Secure Socket Layer) encryption

• Secure payment gateways

• Restricted data access

• Website monitoring

• Secure servers

Although we take reasonable steps to safeguard your information, no method of online transmission or electronic storage is completely secure.

7. Children's Privacy

Glowthread is intended for users who are at least 13 years of age.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will promptly remove it.

8. Third-Party Services

Our website may contain links to third-party websites or services.

These websites operate independently and have their own privacy practices. Glowthread is not responsible for the privacy policies or content of third-party websites.

We encourage you to review their policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Glowthread Customer Support

Email: support@glowthreadshop.com