top of page

Terms & Conditions

Welcome to Glowthread

Welcome to Glowthread. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to comply with these Terms. Please read them carefully before using our website.

If you do not agree with these Terms, please discontinue use of our website and refrain from placing orders.

Acceptance of Terms

By accessing this website or purchasing products from Glowthread, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and any other policies published on our website.

Products

Glowthread offers a carefully curated collection of women's fashion and accessories, including but not limited to:

  • Dresses

  • Tops & Blouses

  • Knitwear

  • Blazers & Jackets

  • Skirts

  • Pants & Matching Sets

  • Casual & Active-Inspired Wear

  • Handbags

  • Jewellery

  • Fashion Accessories

Our collections are regularly updated to reflect current trends while maintaining timeless style. Product availability may change without notice, and we reserve the right to discontinue or modify products at any time.

While we strive to display product colours accurately, slight variations may occur due to individual screen settings and photography lighting.

Orders & Payment

All prices are displayed in United States Dollars (USD) unless otherwise stated.

Orders are processed only after successful payment has been received through our secure checkout system.

Glowthread reserves the right to cancel or refuse any order due to:

  • Product availability

  • Pricing or listing errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Any circumstances deemed necessary to protect our business or customers

If your order is cancelled after payment has been processed, a full refund will be issued.

Shipping & Delivery

Estimated shipping times are displayed during checkout and may vary depending on your destination.

Processing times generally range from 1–3 business days, excluding weekends and holidays.

Customers are responsible for providing complete and accurate shipping information. Glowthread cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping details.

For complete shipping information, please refer to our Shipping Policy.

Returns & Refunds

We proudly offer a 14-Day Return Policy on eligible items.

To qualify for a return:

  • Items must be unworn, unwashed, and unused.

  • Original tags must remain attached.

  • Products must be returned in their original packaging where applicable.

  • Returns must be requested within 14 days of delivery.

For hygiene reasons, certain items—including earrings, intimate apparel, bodysuits, and other designated personal items—may not be eligible for return unless they arrive damaged or incorrect.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds are issued after returned items have been inspected and approved.

Please review our Refund Policy for complete details.

Product Care

Proper garment care helps preserve the quality and longevity of your clothing.

Customers are encouraged to follow the care instructions provided on each garment label. Glowthread is not responsible for damage caused by improper washing, drying, ironing, storage, or general wear and tear.

Intellectual Property

All content displayed on the Glowthread website—including text, graphics, logos, photographs, product images, website design, branding, and other materials—is the exclusive property of Glowthread and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

Limitation of Liability

Glowthread shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall never exceed the amount paid for the purchased product(s), as permitted by applicable law.

Account Responsibilities

If you create an account with Glowthread, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

Changes to These Terms

Glowthread reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any revisions become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Glowthread operates, without regard to conflict of law principles.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Glowthread Customer Support

Email: support@glowthreadshop.com

bottom of page